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Training Modules (PowerPoints)

  • Module 00 - Medicare – Getting Started

    Provides a basic overview of the Medicare Program—Part A, Part B, Medigap Policies, Part C, Part D, the Federally-facilitated Health Insurance Marketplace, and Medicaid.

    Language: English & Spanish

  • Module 01 - Understanding Medicare

    Provides a detailed overview of the Medicare Program, including coverage and costs, coverage choices, appeals, enrollment, coordination of benefits, and how to fight fraud, waste, and abuse.

    Language: English

  • Module 02 - Medicare Rights and Protections

    Explains the rights and protections afforded to someone enrolled in Original Medicare, a Medicare Advantage Plan, another Medicare health plan, or a Medicare Prescription Drug Plan.

    Language: English & Spanish

  • Module 03 – Supplemental Insurance (Medigap) Policies

    Provides insight on how Medigap policies work with Medicare, what the policies cover and how they are structured, and when to buy a Medigap policy.

    Language: English & Spanish

  • Module 05 - Coordination of Benefits

    Explains the rules that govern the payers‘ responsibility when people have Medicare and certain other types of health and/or prescription drug coverage.

    Language: English & Spanish

  • Module 06 - Medicare for People with End-Stage Renal Disease

    Explains the Medicare Program for people with End-Stage Renal Disease (ESRD), like eligibility and enrollment, coverage, and health plan options. Also provides additional sources of information.

    Language: English & Spanish

  • Module 07 - Medicare Preventive Services

    Explains Medicare-covered preventive services, why these services are important, and who is eligible.

    Language: English & Spanish

  • Module 08 - CMS Program Resources

    Highlights the programs and resources administered by the Centers for Medicare & Medicaid Services (CMS).

    Language: English & Spanish

  • Module 09 - Medicare Part D Prescription Drug Coverage

    Provides basic information about Medicare prescription drug coverage, benefits and costs, eligibility and enrollment, extra help, comparing and choosing plans, and coverage determinations and appeals.

    Language: English & Spanish

  • Module 10 - Medicare and Medicaid Fraud and Abuse Prevention

    Explains Medicare and Medicaid fraud, waste, and abuse prevention, detection, reporting, and recovery.

    Language: English

  • Module 11 - Medicare Advantage Plans

    Provides a comprehensive overview of Medicare Advantage Plans. It also includes a detailed lesson on marketing guidelines and the ways health plans may or may not market their plans.

    Language: English & Spanish

  • Module 12 - Medicaid & the Children’s Health Insurance Program

    Provides an overview of Medicaid and the Children’s Health Insurance Program's (CHIP), eligibility, benefits, and administration. Also includes state help information for Medicare-Medicaid enrollees.

    Language: English

  • Module 13 - Medicare and Other Programs for People With Disabilities

    Provides an overview of eligibility and enrollment for Social Security programs and Medicare; and summarizes and explains options for people with disabilities and/or limited income and resources.

    Language: English

  • 2019 Medicare Open Enrollment Presentations

    This toolkit includes PowerPoint presentations and related materials to help those who assist people with Medicare make informed decisions about their 2020 health care coverage.

Tools

  • Job aid: Adding/Switching Pharmacies (NEW)

    Describes how to add/switch pharmacies in Medicare Plan Finder.

  • Medicare Plan Finder Top 10 Questions

    The Medicare Plan Finder on Medicare.gov helps people with Medicare compare and choose coverage options, including Medicare health and drug plans. Materials are available here to learn and train others about new Plan Finder updates that are planned.

  • Medicare Plan Finder Infographic

    The Medicare Plan Finder on Medicare.gov helps people with Medicare compare and choose coverage options, including Medicare health and drug plans. Here's an infographic showing what's new about it.

  • Job Aid: Create A Medicare Plan Finder Account

    Describes how to create or recover an account for the Medicare Plan Finder. Logging in with your account gives you access to the personalized features of the Medicare Plan Finder.

  • Job aid: Creating/Accessing a Drug List

    Describes how to create and later access a prescription drug list on the Medicare Plan Finder. Logging in with your account gives you access to personalized features of the Medicare Plan Finder, like saving your drug list.

  • New Medicare Plan Finder - Updated

    The Medicare Plan Finder on Medicare.gov helps people with Medicare compare and choose coverage options, including Medicare health and drug plans. This PowerPoint presentation walks through Plan Finder updates.

  • Medicare Open Enrollment: Media Campaign

    Learn about key messages and Open Enrollment outreach and education.

    Language: English

  • Medicare Open Enrollment: What Medicare tools can help me?

    Learn about MyMedicare, eMedicare, audience segmentation and the new Medicare Plan Finder for OEP.

    Language: English

  • Medicare Open Enrollment: What should I know about Medicare fraud?

    Learn fraud awareness tips to prepare for Medicare Open Enrollment Period (OEP).

    Language: English

  • Medicare Open Enrollment: Getting Ready for Coverage in 2020

    Discusses the Medicare Open Enrollment Period (OEP) and provide information about program changes and updates that partners can use to help people with Medicare make coverage decisions for the following year.

    Language: English

  • Medicare Open Enrollment: 1800Medicare

    Explains 1-800-MEDICARE’s call center, alternate channels for reaching the call center, and general tips to remember for open enrollment.

    Language: English

  • Job Aid: 2019 Comparison of the Parts A, B, C, and D Appeals Processes

    Compares the 2019 appeals process for Medicare Parts A, B, C and D, including the levels of appeal with corresponding timeframes.

    Language: English

  • Job Aid: 2019 Comparison of the Parts A, B, C, and D Appeals Processes (Spanish)

    Compares the 2019 appeals process for Medicare Parts A, B, C and D, including the levels of appeal with corresponding timeframes.

    Language: Spanish

  • Tax-Favored Programs and Medicare Health Care Costs

    Explains the various programs designed to give individuals tax advantages to offset health care costs, and how these programs impact people with Medicare.

    Language: English

  • Job Aid: 2019 and 2020 Medicare Amounts

    Summarizes the 2019 and 2020 Medicare cost amounts for Part A (Hospital Insurance), Part B (Medical Insurance), and Part D (Prescription Drug Coverage).

    Language: English

  • Job Aid: 2019 Medicare Amounts (in other languages)

    Summarizes the 2019 Medicare cost amounts for Part A (Hospital Insurance), Part B (Medical Insurance), and Part D (Prescription Drug Coverage).

    Language: Multiple

  • Job Aid: Web Resources

    Tips for resources that are found on CMS’s and other government websites.

    Language: English

  • Job Aid: New Medicare Card

    Shows a sample of the new Medicare card.

    Language: English

  • Job Aid: 2019 Medicare Savings Program (MSP)

    An overview of Medicare Savings Programs (MSP). Includes monthly income limits and the Medicare costs covered.

    Language: English

  • Job Aid: CMS National Training Program—About Us

    Explains each of the CMS National Training Program (NTP) resources, training events, and courses on CMS.gov available for partners, stakeholders, not-for-profit professionals, and volunteers who counsel people with Medicare.

  • Job Aid: 2019/2020 Standard Drug Benefit

    The 2019-2020 Medicare standard drug benefit amounts, including benefit parameters and Extra Help co-payments.

    Language: English

  • Learning Activity: Medicare Wuzzles

    Includes a series of Medicare brainteaser puzzles that may be used during training.

    Language: English

  • Learning Activity: Medicare Alphabet Soup

    An interactive activity that can be used during Medicare training. Participant sheet and answer sheet included.

    Language: English

  • Learning Activity: Medicare Board Game

    An interactive game that can be used to review Medicare information during training. Leader guide, game board, and question cards available for download.

    Language: English

Videos